Learna™ is committed to responsible handling of personal information in accordance with South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).
POPIA and PAIA compliance
- POPIA — Protection of Personal Information Act 4 of 2013
- PAIA Manual published — Promotion of Access to Information Act 2 of 2000
- Information Officer to be registered with the Information Regulator of South Africa (eServices portal)
1. Information Officer Details
The Information Officer of a private body is the head of the body. Duties may be delegated to a Deputy Information Officer; accountability remains with the head. Officers take up their duties after registration with the Regulator (POPIA section 55(2)).
Trevor Roberts
Email: info@learna.co.za
Telephone: +27832731489
Physical address: Ashley Drive, Gillitts, Durban, KwaZulu-Natal, 3610, South Africa
Organisation: trading as Learna™
Registration number:
Direct all POPIA and PAIA requests, complaints and data-subject enquiries to the Information Officer.
Deputy Information Officer (if appointed)
Email:
Telephone:
2. Responsibilities
In terms of POPIA section 55(1) and Regulation 4, the Information Officer:
- encourages compliance with the eight conditions for lawful processing;
- deals with requests made under POPIA and PAIA;
- works with the Regulator on investigations;
- ensures a compliance framework is developed, implemented, monitored and maintained;
- ensures a personal information impact assessment is done;
- ensures the section 51 PAIA manual is developed, monitored, maintained and made available;
- ensures internal measures and systems exist to process requests;
- ensures internal awareness on POPIA and PAIA;
- handles security-compromise notifications under POPIA section 22; and
- responds to data-subject requests within the prescribed timeframes.
3. Your rights as a data subject
- Access — request confirmation and a copy of personal information held (POPIA section 23).
- Correction — request correction or update of inaccurate information (section 24).
- Deletion — request deletion where information is no longer required, subject to legal retention duties.
- Object — object to processing, including for direct marketing (section 11(3)).
- Withdraw consent — where processing is based on consent, without affecting prior lawful processing.
- Complain — lodge a complaint with the Information Regulator if information is processed unlawfully.
Contact the Information Officer to exercise these rights.
4. Legal alignment
- POPIA — lawful processing of personal information
- PAIA — right of access to records of a private body
- ECTA — electronic communications, data messages and online transactions
- CPA — consumer rights that cannot be excluded
- Children’s Act — parent or guardian as competent person for learner accounts
5. PAIA and POPIA requests
PAIA access requests must be submitted on Form 2 (Request for Access to Record), available from inforegulator.org.za/paia-forms or from the Information Officer. Outcome and fees are notified on Form 3. The request fee for a private body is the prescribed amount (currently R140.00) unless you are requesting your own personal information.
POPIA objections and correction/deletion requests use the Regulator’s prescribed POPIA forms (Form 1 and Form 2).
Send requests by email to info@learna.co.za or to Ashley Drive, Gillitts, Durban, KwaZulu-Natal, 3610, South Africa. Procedure and record categories are in the PAIA Manual.
6. Information Regulator of South Africa
If you are not satisfied with how we handle personal information or a request, you may complain to the Regulator. This does not affect your right to approach a court.
Website: inforegulator.org.za
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PAIA complaints: PAIAComplaints@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za