trading as Learna™ (“we”, “us”, “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit learna.co.za and related sites, Campus, the Teacher Directory, and any other media form connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last reviewed” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
2. Collection of your information
Personal Data — Personally identifiable information, such as your first name, last name, email address, and demographic information, such as your age and country, that you voluntarily give to us when you register with the Site or when you choose to participate in activities related to the Site, such as Campus posts and comments, checkout, or a teacher listing. You are under no obligation to provide us with personal information of any kind; however your refusal to do so may prevent you from using certain features of the Site.
Family and learner data — Children’s first names, grades, learner logins, and the parent email used to receive learner correspondence. This information is provided by a parent or guardian. Children must not register themselves.
Teacher data — Listing profile, subjects, languages, province, fees, qualifications, SACE details, police-clearance status and related application documents.
Derivative Data — Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, and your access times.
Financial Data — We store or collect no full card numbers. Financial information is stored by our payment processors, including but not limited to PayFast, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. We retain order, subscription and invoice records needed to run the account.
Social Media Permissions — The Site may access information made available by social media accounts if you choose to connect them, including your name, email, and profile picture URL, as well as other information that you choose to make public. You may grant or deny each permission. Refer to the policies of each social media service you use.
Data From Social Networks — User information from social networking sites, including but not limited to Apple, Facebook and Google, including your name, username, location, gender, birth date, email address, profile picture, and public data for contacts, where you connect those services.
Mobile Device Data — Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data — Information from third parties, such as personal information, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys — Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Campus data — Posts, comments, course progress, space membership, profile photo and cover.
3. Use of your information
Having accurate information permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:
- Administer giveaways, promotions, and contests.
- Assist law enforcement and respond to a subpoena.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account, including parent, learner and teacher roles.
- Deliver newsletters and other information regarding the Site to you, where permitted.
- Email you regarding your account or order.
- Enable user-to-user communications on Campus within the spaces you are authorised to use.
- Fulfil and manage purchases, orders, payments, subscriptions and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalised.
- Increase the efficiency and operation of the Site.
- Monitor and analyse usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity and harm to children.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter where you have agreed to receive one.
- Solicit support for the Site.
4. Disclosure of your information
By Law or to Protect Rights — If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers — We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, community software, customer service, and marketing assistance.
Interactions with Other Users — If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including commenting on posts, liking posts, and submitting posts in spaces they are also authorised to use.
Online Postings — When you post comments, contributions or other content to Campus, your posts may be viewed by members of that space. Grade spaces are limited to the parent, the learner, teachers on that grade, and administrators.
Third-Party Advertisers — We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits that is contained in web cookies in order to provide advertisements about goods and services of interest to you.
Social Media Contacts — If you connect to the Site through a social network, your contacts on the social network may see your name, profile photo, and descriptions of your activity according to that network’s settings.
Other Third Parties — We may share your information with advertisers and investors for the purpose of conducting general business analysis, as permitted by law.
Sale — If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honour commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence from third parties, you are responsible for contacting the third party directly.
5. Tracking technologies
Cookies and Web Beacons — We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. Essential cookies are required for login, checkout and security.
Website Analytics — We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Site, determine the popularity of certain content, and better understand online activity.
6. Third-party websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not liable for the information or content on those third-party websites.
7. Security of your information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.
8. Policy for children
Learner accounts are created by a parent or guardian. We do not knowingly allow a child to create a paid account. Emails for learner accounts are sent to the parent address. Parents are responsible for supervising under-age use of Campus. If you become aware of data we have collected from a child other than through a parent account, contact the Information Officer. We will delete that data where we are required to do so.
9. Options regarding your information
Account information — You may review or change the information in your account or terminate your account by logging into your account settings and updating your account, or by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements.
Emails and communications — If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by noting your preferences at the time you register, logging into your account settings and updating your preferences, or contacting us using the contact information provided below.
POPIA rights — You may request access to, correction of, or deletion of personal information, object to certain processing, or withdraw consent where processing is consent-based, by contacting the Information Officer. You may complain to the Information Regulator of South Africa.
10. Contact us
If you have questions or comments about this Privacy Policy, contact:
Information Officer: Trevor Roberts
Email: info@learna.co.za
Phone: +27832731489
trading as Learna™
Registration number:
Ashley Drive, Gillitts, Durban, KwaZulu-Natal, 3610, South Africa
See also the Information Officer page.